Privacy Policy

1. Introduction

This Privacy Policy explains how Realtime Innovations Limited ("Company", "we", "us", "our") collects, uses, stores, shares, and protects your personal information when you:

• Use the Mevolve mobile application ("App")
• Visit our website at https://mevolve.app ("Website")
• Use any related products, services, features, or communication channels (collectively, the "Services")

We are committed to protecting your privacy and complying with all applicable laws, including:

• GDPR (EU & UK)
• CCPA/CPRA (California)
• VCDPA (Virginia)
• CPA (Colorado)
• PIPEDA (Canada)
• Australian Privacy Act
• Other global privacy laws where applicable

If you do not agree with this policy, please stop using our Services.

2. Who We Are (Data Controller)

For purposes of GDPR, we act as the Data Controller.

3. Information We Collect

We only collect the information necessary to operate and improve Mevolve. This includes:

A. Information You Provide

1. Account Information

• Name
• Email address
• Password (encrypted)

2. User-Submitted Content

Depending on how you use Mevolve, you may optionally enter:

• Tasks, notes, lists, journal entries
• Habit inputs
• Saved data or templates
• Feedback or support messages

We do NOT access or read your content unless required for support and only with your permission.

B. Automatically Collected Information

1. Device Information

Collected automatically by the app:

• Device model & OS
• Device ID
• IP address
• Country & timezone
• Language preference

2. Usage & Activity Data

Through Firebase Analytics:

• Session duration
• Feature usage
• Screens viewed
• App performance, crashes & errors

3. Purchase Data (RevenueCat)

To operate subscriptions:

• Subscription status
• Transaction ID
• Product purchased
• Renewal/cancellation dates

We do not receive your credit card number or full payment information.

C. Data From Third Parties

We receive limited data from trusted processors:

• Google Firebase (analytics, crash logs)
• RevenueCat (subscription validation)
• Google Analytics (website analytics)

We do not buy or sell personal data from data brokers.

4. How We Use Your Information

We use your information for the following purposes:

A. To Provide and Improve the App

• Account creation & login
• Syncing data across devices
• Personalization
• Stability, debugging & performance improvements

B. To Process Payments

• Managing subscriptions
• Restoring purchases
• Verifying transactions

C. To Communicate With You

• Support responses
• Service-related notifications
• Important updates (privacy policy changes, feature changes)

D. Security & Compliance

• Fraud prevention
• Detecting abuse
• Responding to legal requests

E. With Your Consent

• Marketing emails (if subscribed)
• Optional features access

We will never sell your personal data.

5. Legal Bases for Processing (GDPR)

We rely on:

A. Contractual Necessity

To provide the Services.

B. Legitimate Interest

To improve the app, prevent fraud, maintain security.

C. Legal Obligation

Tax, accounting, regulatory requirements.

D. Consent

For:

• Marketing
• Cookies
• Optional tracking

You may withdraw consent at any time.

6. Sharing Your Information

We share data only with trusted service providers:

A. Service Providers

• Google Firebase - analytics, crash reports, app diagnostics
• Google Analytics - website analytics
• Google Play Services - Android distribution
• Apple App Store - iOS distribution
• RevenueCat - subscription billing infrastructure

All processors comply with GDPR and do not sell your data.

B. Legal Compliance

We may disclose data:

• To comply with law
• To respond to valid legal requests
• To protect our users

C. Business Transfers

If we undergo acquisition, merger, asset sale.

7. Cookies & Tracking Technologies

On our Website:

• Essential cookies
• Analytics cookies (Google Analytics)

Users may manage cookies via browser settings or consent banners.

The App does not use cookies but uses Firebase analytics SDKs.

8. International Transfers

Data may be transferred to:

• United States
• European Union
• Other regions where our processors operate

All transfers comply with:

• Standard Contractual Clauses (SCCs)
• GDPR adequacy decisions

9. Data Retention

We retain data only as long as necessary:

• Account data: kept until account deletion
• User-generated content: deleted immediately upon account deletion
• Analytics data: 12-24 months
• Subscription & financial logs: 7 years (legal requirement)
• Backups: up to 90 days

You may request deletion at any time.

10. How We Protect Your Data

We use:

• End-to-end encrypted TLS transmission
• Secure cloud infrastructure
• Firebase security rules
• Encryption at rest
• Strict role-based access controls
• Regular security reviews

No method is 100% secure, but we follow industry best practices.

11. Your Rights

Depending on your region, you may have:

GDPR / UK GDPR

• Access
• Correction
• Deletion
• Restriction of processing
• Data portability
• Objection
• Withdraw consent

CCPA / CPRA (California)

• Know what data is collected
• Access your data
• Delete your data
• Correct inaccurate data
• Opt-out of data sharing
• No retaliation for exercising rights

Other Regions

Canada, Australia, New Zealand, and others offer equivalent protections.

To exercise rights:
contact@realtime-innovations.com

12. Children's Privacy

We do not knowingly collect data from children under 13. If a child's data is found, it will be deleted immediately.

13. Data Breach Procedures

If a breach occurs, we will:

• Notify affected users within 72 hours
• Inform regulators when required
• Provide instructions on protective steps

14. Third-Party Links

Our website may link to external sites. We are not responsible for their privacy practices.

15. Changes to This Policy

We may update this policy. We will notify users through:

• App notifications
• Website updates
• Email, where required

16. Contact Us

If you have questions about this Privacy Policy: